Retention Action Engine
Automatically executes retention strategies based on AI insights.
The Retention Action Engine node automates business logic for customer retention.
The Retention Action Engine node takes insights from the Client Retention Analyzer and automatically generates or executes an action plan. It can trigger email campaigns, alerts, and incentives based on configurable risk thresholds.
Actions
| Signal | Description |
|---|
| Execute Actions | Triggers the action execution |
Data
| Data | Description |
|---|
| Retention Insights | Insights object from Client Retention Analyzer |
Configuration
| Data | Description |
|---|
| Risk Threshold % | Churn probability threshold to trigger actions (default: 70) |
| Email Service | Service to use for emails (default: 'internal') |
| Auto Execute | If true, actions run automatically. If false, they are just planned. |
Outputs
Events
| Signal | Description |
|---|
| Actions Executed | Triggered when actions are processed |
Actions
| Data | Description |
|---|
| Email Campaigns | List of email campaigns triggered |
| Alerts Triggered | List of system alerts generated |
| Incentives Offered | List of incentives/bonuses applied |
Status
| Data | Description |
|---|
| Error | Error message if execution fails |
Usage
Connect this node to the Client Retention Analyzer to close the loop on retention management.
- Connect Insights output from Analyzer to Retention Insights input.
- Set a Risk Threshold (e.g., 80%).
- Trigger Execute Actions.
- The node will automatically determine the best course of action (e.g., send a "We miss you" email to high-risk users).